Frequently Asked Questions
Everything you need to know about Duke's Mayo orders and shipping.
How do I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
Where does Duke's Mayo ship?
Currently, we ship to all 50 U.S. states. International shipping is not available at this time, but we are working to expand our reach in the future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Is my information secure during checkout?
Yes, we use industry-standard SSL encryption to protect your personal and payment information. We do not store full credit card details on our servers.
How should I store my Duke's Mayo products?
Unopened jars should be stored in a cool, dry place. Once opened, please refrigerate immediately to maintain peak freshness and quality.